Faq.

Whether you have a question about one of our products, services or just about who we are - we are ready to answer all your questions

Orders
I didn't receive an order confirmation.

If you submitted an order with us but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us to check if we received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

How do I know if my order went through?

You will receive an order confirmation at the email address that you entered at checkout. If you have not received a confirmation shortly after submitting your order, there may be an issue with your transaction. If that's the case, contact us, and we'll get it sorted out!

What happens if I enter wrong information?

If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Can I make changes to my order after submitting payment?

Unfortunately, we can't make changes to an existing order. But, if you contact us as soon as possible, we may be able to cancel the order before it leaves our warehouse. Then, after the order has been cancelled, you can go back to place a new order with the correct items. This way, you can avoid being billed for two orders.

Can I cancel my order?

If you wish to cancel your order before it leaves our warehouse please reach out as soon as possible. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email.

How can I track my order?

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double-check to make sure it didn't land in your Spam/Junk folder, as emails sometimes end up there by accident.

Shipping / delivery
Where do you ship from?

Shipping from - depends on the products ordered. Originals are being shipped with special carriers, and are being shipped from Moldova or from the Netherlands, depending on the current location of the artwork. For prints - in order to facilitate a faster delivery time and lower customs costs the order will be dispatched from Europe, the USA, the UK or from Australia depending on your location.

Where do you ship?

We ship worldwide. Please see our delivery page for more information. We are required to declare the retail value of all international shipments, meaning that your shipment may be subject to a customs/import fee. International customers are responsible for any custom/import fees charged by their country. Check your government’s policies, as each country differs regarding this matter.

What happens if I haven't received my order?

If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided the correct information, please contact our Customer Service no longer than 30 working days after the order was placed so we can help you out. If you have provided incorrect information, for example a wrong address, email address, or telephone number, please contact our customer service as soon as possible so we can try to change your information before the order leaves our warehouse. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

How long will delivery take?

We pack your order as soon as possible and ship it from our warehouse located in Rotterdam. Delivery is normally within 3-7 business days after the order date. We aim to dispatch your order within one day of your order being placed, however, please note that sometimes it can take 1-2 days extra due to delays in transit or if our warehouse has an unusually high volume of orders. If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided the correct information, contact our Customer Service no longer than 30 working days after the order was placed so we can help you out.

Returns / claims
How can I return an item?

If you have a problem with your order, inform us as soon as possible (up to 7 days after delivery) via email and we will find a solution for you. If you are returning goods to us, always include your order number in the package. If you are returning an item, consider using a trackable shipping service or purchasing a shipping insurance, because we can’t guarantee that we’ll receive your returned item. Once we receive an item back from you, we will contact you as soon as we can.

Are shipping costs refundable?

Shipping and handling charges are not refundable. We generally do not cover additional charges for shipping items back, but we are open to suggestions and always happy to discuss your situation personally. Please get in touch with our Customer Service if you wish to do so.

Payments
How can I pay?

You can pay with credit card, IDEAL, or with your Paypal account.

Academic Traditions
What is the project Academic Traditions

The Academic Traditions project is the result of Anatol Ghimpu's creative and pedagogical path. At the same time, it is undoubtedly a continuation and rethinking of West-European traditions and the foundations of the Academic School. In many ways, the appearance/emergence of the project was caused by the collapse (fall) of the academic fine arts education system in the contemporary European world.

Who is part of the project?

The education of an impressive number of student promotions during thirty years of didactic practice of Anatol Ghimpu led to the emergence of followers and teachers, who were at the foundation of the establishment of this project, whose initiator and author is Dan Ghimpu.

What does Academic Traditions do?

Academic Traditions is a didactic focused project. Due to the variety of inherent events and activities, the project includes several sections, such as: Methodological background of works of all generations of students, Methodological exhibitions, Methodological material of universal artworks, sale of original artworks of the members, sale of prints, consultancy and a painting school / courses.

Shop | Books
What is the book section in the shop?

In the Books section - we have now available the art catalogue of Anatol Ghimpu (released in 2021) and will follow more products focused on methodological materials (global art), for different directions - academic drawings, painting, portrait, nude, pleinair and others

Shop | Originals
What products are presented as originals?

As originals, we present original artworks of team-members of the project: Anatol Ghimpu, Oxana Țip and Alexandra Clapatiuc. These are original artworks, 1 of a kind, manually painted during the professional activity of the author. Each artwork will have specified (if applicable) - year in which it had been painted, size (in mm), technique and if it will be delivered framed or not.

Can I add extras to the order, as framing or hanging mechanisms?

On agreement we can provide also framing and hanging systems. This can although imply longer dispatching time.

Are the original artworks signed by the author?

Yes, all the originals are signed by the author. Usually a signature will be present on the front side, lower right / left corner and on the back side of the artwork with the specification of location, year and size.

How are the artworks framed?

Some of the artworks will be delivered in a professional baguette frame (if it is already framed like that - and it will be specified), but most of the artworks are framed in a simple wooden frame and do not have any specific hanging system applied.

How are the originals packed and shipped?

The originals (most of them) are painted in the technique - oil on canvas, and due to the technique used, the artworks can not be shipped in a compact way (by rolling the canvas), as it might cause damage. Because of this, the artwork will be shipped as a whole, with the canvas attached to the underframe. Packaging will have security features to make sure no damage can be done during shipping to the artwork.

Why originals have no price indicated?

Most of originals have no price indicated due to the fluctuation of prices depending on the point in time. If you have interest in any of the original artworks, please get in touch and make an offer. We promise to consider every offer and come back to you in a short time.

Shop | Prints
What are the prints that you are selling?

Prints - are a series of products that are in fact high quality printed copies of artworks. These are copies of the artworks we have for sale in the original section, but also of artworks which are not available for sale and will never be.

What paper and printing technology are you using?

The prints are reproduced as a high quality digital print on 200g/m2 paper. Depending on the size of the artwork, it will be printed on 2 types of paper: Enhanced French Matte Art Paper or Museum Fine Art Paper. As for printing - we use digital printing technology, with Canon's 5-color reactive pigment-based ink to reproduce all the tones and colors vibrant and natural. Images are printed at ultra high resolution for clarity.

What print sizes do you have available?

Depending on the artwork, there will be sizes available of 40cm up to 150cm on the long size.

Are the prints framed?

No, by default the prints are not offered framed, but you will have the option to configure this extra directly before adding the product to the cart, as well as add the white spacing around the artwork. Keep in mind that framed artworks imply higher shipping costs.

Shop | Art walls
I want a custom art wall

With our extensive experience in art design, we are happy to offer our art consultancy services. Contact us for a no-obligation conversation.

What are art walls?

Art walls are collages of original art or art prints that makes it easier for you to design your interior, using collages already thought through by us.

Painting school
Where will the courses be held?

We are now preparing 2 main locations for the courses - one in Chisinau, Moldova and one in Rotterdam, Netherlands. The pleinair courses will be held on the location of the pleinair (Moldova, Romania, Ukraine or Netherlands)

Do you provide accommodation during the courses?

No, we are not offering accommodation during the courses. Although, for the intensive courses - we are collaborating with several accommodation locations, where you can accommodate with a discount if presenting the enrolment confirmation.

What type of school is this?

One of the new potential directions of the project is the development of thematic and advanced specialized courses in professional easel drawing and painting for artists and students, such as: still life, nude or plein air. In other words, the purpose of this section is to create a platform for professional and creative learning, based on which students and artists from all over around the world will be able to get in touch with our artistic experience and vision.

How can I get enrolled?

You can sign up for a course, by submitting the application form and paying the deposit.

In what format will the courses be held?

The courses will be held as private courses for a small group of students (4 to 6 students per group)

Can anybody join the courses?

We have no limits on the origin, age or studies of the student. We will only make a professional assessment based on the portfolio of the artist, in order to facilitate a competitive environment in the class and equal level of preparation.

What will be the duration of the courses?

There will be different types of courses, regular and intensive courses. The regular courses will have a duration of 2-4 weeks, depending on the topic, held 3-4 times per week. The intensive courses will have a duration of 7-10 days, held on daily basis.

What language will the courses be held in?

The courses in Moldova will be held in Romanian and Russian, while the courses in the Netherlands - will also be provided in English

What does it cost?

The cost will be defined for each course and program individually.

When will the courses start?

We are now preparing the curriculum of the first courses and expect the first courses to start in the location in Moldova, from August 2022.

Get in touch

Contact us. We love to talk art

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